Our Betta store, based in Thailand, is dedicated to serving the international market, offering high-quality Betta fish to our valued customers. We take great pride in our shipping policy, which aims to provide a transparent and customer-centric experience while ensuring complete satisfaction.
At our company, we take great care in shipping our Betta fish to ensure their health and safety during transport. To maintain a stable temperature, we include heat packs in the packaging that will keep the fish at a comfortable temperature throughout the shipment. We also provide the Betta fish with sufficient water and food in the bag to keep them healthy and nourished during transportation. Once your fish arrives at our US inland location, we also make sure to feed and care for it before repackaging and sending it to the postal service. Our goal is to provide you with healthy and happy fish that arrive at your doorstep in top condition.
We provide an Arrive Alive Guarantee for every order, ensuring that your Betta fish arrives healthy and alive. In the unlikely event of your Betta fish arriving DOA (dead on arrival), kindly contact us within 12 hours of delivery, accompanied by clear photographs of the fish in the original shipping bag, without opening the bag.
Every Betta fish will be carefully packaged and shipped directly from Thailand to your doorstep using our reliable international shipping service. The processing time for each order is 5-7 days, and the shipping time is also 5-7 days.
Please note that we can only ship to the following countries: United States of America (USA), Australia, Bangladesh, Brazil, Canada, Cambodia, China, European Union (EU), Hong Kong, India, Indonesia, Israel, Malaysia, Mexico, Nepal, New Zealand, Pakistan, Philippines, Singapore, Sri Lankan, South Africa, South Korea, Thailand, United Arab Emirates (UAE), United Kingdom (UK), and Vietnam.
We apologize for any inconvenience, but we are unable to ship to the following countries: Cuba, Iran, North Korea, Syria, Crimea, Donetsk Region, Luhansk Region, Japan, and Russia.
Upon shipment, you will receive an email containing a tracking number. You may use this tracking number to monitor the status of your shipment on our website or the website of the respective shipping carrier.
In the event of an incorrect shipping address, we shall not be held liable. Therefore, we request that you ensure the correctness of your billing and shipping address before completing your order. If the error is from our end, we will take full responsibility for the original order, without any additional charges.
As the purchase of a live animal involves a significant commitment, we have implemented a policy to prioritize customer satisfaction. Normally, cancellations are not allowed; nevertheless, an exception can be made if the order is not received within 25 days from the date of placement. In such instances, customers have the option to request a cancellation without incurring any fees. It is important to note that once an order has been shipped and delivered within the specified timeframe, it cannot be canceled or returned. Our utmost goal is to provide a dependable and trustworthy service to all our valued customers.
We value our customers, and we are available to address any other concerns or questions you may have. Please feel free to contact us through our website or email, and we shall respond as soon as possible.