We provide an Arrive Alive Guarantee for every order, ensuring that your Betta fish arrives healthy and alive. In the unlikely event of your Betta fish arriving DOA (dead on arrival), kindly contact us within 12 hours of delivery, accompanied by clear photographs of the fish in the original shipping bag, without opening the bag. Shipping fees are non-refundable. We would like to emphasize that we do not have control over your aquariums or water parameters, and therefore cannot provide a guarantee or warranty on fish after they arrive in good health.
We work tirelessly for 30 years to uphold the high standards set by our Thai ancestors and fellow breeders, ensuring that each and every Betta Fish we produce is of the highest quality and meets the expectations of our customers. When you buy from us, you're not just purchasing a beautiful and captivating pet. You're also becoming a part of a long and rich history, and joining a community of people who appreciate and value the beauty and wonder of these amazing fish.