Arrive Alive Guarantee
We provide an Arrive Alive Guarantee for Betta fish and Guppy fish orders only. If your Betta, Guppy or Flowerhorn arrives dead on arrival (DOA), you must:
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Contact us within 12 hours of delivery.
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Provide clear photographs of the fish in the original, unopened shipping bag.
Important: While our Arrive Alive Guarantee applies to Betta, Guppy or Flowerhorn, it only covers the price of the fish and does not include shipping costs or any other additional charges.
Our goal is to provide a reliable and transparent service to our customers while ensuring the health and safety of our fish during transit. Thank you for choosing us for your aquatic needs!
Contact Us: If you have any questions, please contact us at support@thailandbettafish.com.