Arrive Alive Guarantee
We provide an Arrive Alive Guarantee for Betta fish and Guppy fish orders only. If your Betta or Guppy fish arrives dead on arrival (DOA), you must:
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Contact us within 12 hours of delivery.
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Provide clear photographs of the fish in the original, unopened shipping bag.
Important: While our Arrive Alive Guarantee applies to Betta and Guppy fish, Flowerhorn fish require special care due to their unique size and sensitivity. We take every precaution to ensure they arrive safely, and our team carefully packs each Flowerhorn with the utmost attention. However, we encourage customers to consider this before purchasing, as we are unable to offer refunds or replacements for Flowerhorn fish upon arrival. Rest assured, we are committed to providing you with the healthiest and most vibrant fish possible!
Our goal is to provide a reliable and transparent service to our customers while ensuring the health and safety of our fish during transit. Thank you for choosing us for your aquatic needs!
Contact Us: If you have any questions, please contact us at support@thailandbettafish.com.