Refunds & Return
Refunds:
We provide an Arrive Alive Guarantee for Betta fish and Guppy fish orders only. If your Betta or Guppy fish arrives dead on arrival (DOA), you must:
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Contact us within 12 hours of delivery.
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Provide clear photographs of the fish in the original, unopened shipping bag.
We do not offer refunds for orders that do not arrive due to customer-controlled factors, such as providing an incorrect shipping address, refusal to accept the delivery, failure to pick up the package in time, or no safe delivery location.
Important: While our Arrive Alive Guarantee applies to Betta and Guppy fish, Flowerhorn fish require special care due to their unique size and sensitivity. We take every precaution to ensure they arrive safely, and our team carefully packs each Flowerhorn with the utmost attention. However, we encourage customers to consider this before purchasing, as we are unable to offer refunds or replacements for Flowerhorn fish upon arrival. Rest assured, we are committed to providing you with the healthiest and most vibrant fish possible!
Cancellations:
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Orders cannot be canceled once shipped.
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If your order is not received within 25 days from the order date, you may request a cancellation for a full refund.
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If you request to cancel your order before it has been shipped, a 10% cancellation fee will apply to cover processing costs.
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We do not accept returns due to the nature of live fish sales.
Our goal is to provide a reliable and transparent service to our customers while ensuring the health and safety of our fish during transit. Thank you for choosing us for your aquatic needs!
Contact Us: If you have any questions, please contact us at support@thailandbettafish.com.
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For Products Other Than Live Animals
Refunds
We offer refunds only in cases where the product is defective. If you receive a defective item, please contact us within 48 hours of delivery with clear photos and details of the issue.
Returns
Unfortunately, we do not accept returns. Please ensure you review the product details before purchasing.
Cancellations
Orders cannot be canceled once placed. However, if you do not receive your product within 25 days from the date of purchase, you may request a full refund.
Contact Us: If you have any questions, please contact us at support@thailandbettafish.com.
